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Customer Help

Our happiness team is always here to assist.

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Receiving Time = Processing Time + Delivery Time
The processing time of the product is generally 1-3 days, and the delivery time depends on the carrier you choose and the place of receipt. Please see our “Shipping Policy” for details.

How do I create an account?

Find my account (portrait icon) in the upper right corner of the webpage, click on it to see the login and registration page, fill in your information under register, and complete the registration according to the prompts.

How do I change my shipping address?

When placing an order, fill in the delivery address on the checkout page. Please pay attention to whether the billing address is consistent with the delivery address. If not, please fill in “Ship to a different address”. If the order has been placed but has not been shipped, please contact customer service in time for processing. It is not possible to change the address if the package has already been shipped.

How do I track the status of my order?

Please contact customer service and provide the order number. We will check the shipping number and logistics status for you. Customer service email:  [email protected], we will reply you within 24 hours.

Will you keep my credit card information on file?

Your credit card information will not be provided to us. We can only view order related information.

Do you charge sales tax?

Hello, we do not charge sales tax. If your country or region has to charge import duties, you will need to pay them yourself.

Do you ship to my country?

If you find that your shipping address cannot be filled in during checkout, please contact us for consultation.

Will my items come in one package?

Yes, one order one package. If it is shipped in multiple packages, we will send you an email to let you know

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Please click “Refund Policy” to view.

I received the wrong item

Please contact us ([email protected]) in time for processing. We will send new items for you.

My order arrived damaged

Please take a picture of the outer box and damaged items you received. Then contact us ([email protected]), attach the photos and explain the situation. Our customer service will reply you within 24 hours and solve the problem for you.

Where should I mail my authorized return?

Please click “Refund Policy” to view.

How do I receive customer support?

Please contact us ([email protected]) for customer support.

What do I do if I entered an incorrect shipping address?

Please contact us as soon as possible to inform us that the address is wrong. If the order is not shipped, we will cancel the order. And tnen you can buy it again.

Can I change or cancel an order after I’ve submitted it?

Please contact us as soon as possible. We will cancel the order for you while the order has not been shipped. If the order has already shipped, it cannot be canceled.

Can I pre-order an item that is sold out?

Hello, if the item you want to buy is sold out. Please contact us ( [email protected]) for consultation.